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Frequently Asked Questions- FAQs 

FAQs For Drivers

How much does it cost to charge my electric vehicle (EV) with ChargeBay?
 

Charging prices on the ChargeBay network are determined by site hosts based on local electricity rates plus a markup. On average, the cost is $ 0.45 per kWh. Before initiating a charging request, you can view the estimated cost, including the service fee.

Where should I go while my car is charging?

For residential sites, once you've plugged in your car, it's expected that you leave and return after your reservation ends. Please check-in at the time of starting the charge and check-out when the session ends. Hosts will confirm these timings on their end as well. For commercial sites, you have the option to stay in your vehicle during charging if preferred.

Where can I find ChargeBay charging stations?

ChargeBay's network plans to span over the United States, with many stations concentrated in areas of high demand such as Florida, California, Colorado, D.C, Illinois, Vermont, and more. The network plans to rapidly expand to cover additional regions.

How can I modify or cancel my reservation?

If you anticipate being late to pick up your car, please contact customer support, and the host immediately. Remember, you're ultimately responsible for your vehicle, and any delay beyond the reservation period is your responsibility and you will be charged for the same.

What should I do if I'm delayed in picking up my car?

If you anticipate being late to pick up your car, please contact customer support, and the host immediately. Remember, you're ultimately responsible for your vehicle, and any delay beyond the reservation period is your responsibility and you will be charged for the same.

Can I register multiple EVs on my account?

Yes, you can register multiple EVs per account. However, the number of drivers per user is limited to 1 for better verification.

FAQs For Residential Hosts

Is my address publicly listed when I create a listing with ChargeBay?

No, your address is kept confidential. Instead, a pin is placed on a map with a slight offset from your actual address. Only approved drivers who've paid for access receive your actual address using directions through maps.

Do I need to be present to host EV drivers?

No, physical presence isn't required. However, you must guarantee access during reservations. You can choose to restrict bookings based on your availability.

How do I receive payment for hosting EV charging?

Earnings from hosting are credited to your ChargeBay wallet as credit. You can choose to convert these earnings into charging credit or request a payout via PayPal. See terms and conditions to know more about payout terms.

Can I only charge for the cost of electricity?

  • No, currently, ChargeBay operates on a pay-per-charge model. Users input their regional electricity costs, which are then adjusted based on local trends to ensure consistent service pricing.

  • ChargeBay plans to come out with a fixed hourly rate for charges in the future to provide higher benefits according to the frequency of charges provided.

How much can I earn by hosting a charging station?

Earnings depend on various factors including demand for your charging station and your electric rates. Hosts add their electricity rates, considering factors like location and demand, which are multiplied by our algorithm markup.

What should I do if a driver leaves their car in my driveway beyond the reservation period?

If a driver overstays their reservation period, contact customer service immediately to address the situation. The user will be charged for the overstay if relevant information is provided

Can I restrict access to my garage for security reasons?

  • Yes, charging access must be provided from the driveway. If your station is located in the garage, it's recommended to run the charging cable under the garage door for access.

  • ChargeBay also recommends using a manual lock which is a $5-$40 investment to secure the usage of your charger.

How do I manage my listing when I'm away from home?

You temporarily suspend booking times when you aren’t available. This prevents receiving charging requests during your absence.

Can I register multiple charging stations under one account?

Yes, you can add multiple charging stations to your account to manage them conveniently from one place.

How do I connect my charging station to my ChargeBay account?

Detailed instructions for connecting your specific charging station model to your ChargeBay account are provided on the platform.

FAQs For Commercial Hosts

What type of charging station is required for listing on ChargeBay?

ChargeBay requires Level 2 or Level 1 charging stations. Any privately owned charger can be hosted on ChargeBay. See terms and conditions for more.

Does ChargeBay offer installation services for charging stations?

ChargeBay doesn't directly provide installation services, but contact support to receive more information about our partners.

Can I restrict access to my charging station based on specific times?

Yes, you have the option to specify the days of the week and hours of the day during which your charging station is available for bookings.

How do I set access control for my charging station?

Detailed instructions for setting access control for your specific charging station model are provided on the ChargeBay platform.

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